Bad customer service

i have received worse experience with Capitec and which I would not even refer friends and family to that bank, they advirtised excellent customer experience but mine has been the worse to resolve a simple querry. Capitec is employing *********** staff who does not know how to speak to the customer let alone resolve the querry. It has been 3 Weeks received feedback from the branch manager said the query will be solved but now my queryy has not been solved. I spoke to someone from Forensic and they are telling the person who is suppose to help me is on leave, while my account is blocked because of the *****lent. I have submitted all my document but they dont resolve this, why must I wait for someone that is on leave where as i cannot get my money because they blocked my card. I spoke to Natasha Swanepoel from Capitec who was rude towards the phone and told me to wait for someone on leave and refuse to give the phone to her supervisor. Capitec is the disgrace company and have worse customer service experience. I have banked with other companies but this is the worse service i have received and I thought they were better than other service providers