Bad Customer Service

Please can someone respond to me regarding the two cases i have under investigation at Forensics Department (4 weeks ago)

1st case : ***** deductions on my account

On the 9th and 31st of December. Reported first on the 4th of December 2021 to Customer Care.

Case opened at SAPS on 4th January 2022 and documents forwarded via Customer Care (4 weeks ago). The only response i received is that the awaiting document and case under investigation.

2nd Case : Deposits blocked on my account

On the 25th of January two deposit was made in my account. Deposits was immediately blocked. I was not informed. The next day I was Informed by the branch manager that the complete block on my account is due to suspected ***** with the deposits and clearance will be in 5 working days.

I managed to get the block on my account lifted on the 31st January 2022 tho get my pension paid into my account.

I still have no feedback on the deposits 9 days later accept theat the case is under investigation.

This money was paid into my account to assist me with funds as Capitec Bank did not respond to my request for assistance with funds which i desperately need.

I this the normal procedures that banks follow or is it just my bad luck to receive this poor service as I am not an important enough client?

This is not poor service. This service do not exist.

A very disappointed costumer