Bad customer service

My name is ofentse sere You guys have ceo principles but yet no one follows them each day I need to take time out to follow up over a lousy 600 probably cause it’s that’s amount hence you’re don’t take me serious How long will this really take like your aware next week it’s the 28 and seems like you guys just don’t want to resolve this also remember I had to wait 30 days before I could log that goods were not received Still had to wait and guess what I am still waiting Clearly card disputes is sleeping on the job and we have soo many Young South Africans that would do a better job probably at a lesser rate and ensure the jobs done instead of giving us a run around and I want this mentioned to them a client can not wait over a month to log a query and wait another 10 years to have it resolved