BAD CUSTOMER SERVICE!!!!!!

Bad customer service!!!!!

And no assistance from ***** Department.

On the 12th of February 2025 at 12.53 I swiped my Capitec Bank Card at Dischem Lifestyle Centre in Ballito. Not even an hour later, my card was swiped at Checkers Wilrogate, Wilropark in Johannesburg for the amount of R13.99. At 13.51 my card was swiped at Checkers Wilrogate, Wilropark for an amount of R825.00. At 13.52 my card was swiped at Checkers, Wilrogate, Wilropark again, only 1 minute apart for the amount of R59.99. At 15.05, 15.06 and 15.09 my card was swiped at Cannafrica Bell Air, Randburg - insufficient funds, again at 15.06 they tried to use my card again at Cannafrica Bell Air - insufficient funds. Again at 15.09 they swiped my card again at Woolworths Bel Air, Randburg - insufficient funds. At 15.14 they swiped my card at Woolworths Bel Air for R8.39 which had gone through. I went to Capitec Bank in Gateway, KZN to explain to them that something is wrong as I was in Ballito, almost 6 hours away from where my card was swiped. My card was with me and it is impossible for me to use my card in Johannesburg/Randburg. I asked them to assist me and to help me as it is almost a R1000.00 that was taken from my account. The ***** Department did not even try to find out how this could have happened. They only informed me today on the 17th of Frebruar 2025 with the following explanation: "Sorry there was INTERACTION WITH YOUR CARD".We cannot give your money back and you have to pay R80 for each transaction which was disputed. R80 X 5 = R300. So my money that was taken from my account as well as the 5 x R80 is well over R1300. This is ridiculous. How is that for a loyal Capitec Client for the past 4 years to be treated like a ********. I used my card in Ballito and not even an hour later, the card was used in Johannesburg/ Randburg 6hours apart. I told them that I think my card must have been cloned. I am very disappointed in their assistance.

I am writing to formally complain about Capitec's inadequate security and the unprofessionalism of its staff. I have experienced unauthorized transactions as well as unauthorized attempted transactions on my card. I contacted Capitec, both via watsapp and in person, I received conflicting and unhelpful information. I am extremely dissatisfied with the lack of effective prevention, the incompetence of the staff, and the unnecessary financial burden placed upon me. I request a full and thorough investigation into the attempted unauthorized transactions on my account. I also expect Capitec to take immediate steps to improve their ***** prevention measures and train their staff to provide accurate and helpful assistance to customers.