Bad customer service

Since November 2021 my account has been frozen. Round about August i did online work for a company TKL Revenue, not knowing they are being investigated. I received one payment of R130. Suddenly my account was frozen. I've been to Capitec Pretoria West more than once and got no joy. I have no idea what's going on with my account & staff are clueless too. I still even have funds in there that i can't withdraw. I've been unemployed for awhile and i cant even use my account for any payments nothing. This is the 2nd review and still no one has contacted me. I'm at my wit's end now. I desperately need the funds in my account.