Bad customer service

On 29 went to vincent branch capitec to enquire about a loan was turned back because I had brought a 3mnth bank statement I downloaded from internet was not told to bring proof of address. On th 2nd went in at capitec oxford with everything was turned back because I dod not have proof of address quickly went in at foschini to ask fr statement wheb I went back to the bank was told they do not accept faxed statementsstatements wich I was not informed about when I went in. After work I go in with my municipality statement was told its old and 8 produced proof from work with a stamp from HR department was told this is not acceptable. The letter I had from work is sufficient enough as it is confirming my address. Now I want to know what is a proof of address then. I find this stupid after sitting there for 45 minutes I am now turned away for the 3rd about something that I have. This is bad customer service now capitec has lost a potential client because of a stupid thing.