Bad Customer Service
Thursday, 28 March 2024
CAPITEC: ACCOUT NO: 1***XX
Please see the screen capture below.
Given how long I have been a client and how suddenly I am no longer FICA, this is completely inappropriate. What issues do your systems have? Because of the bank's negligence, I now must go inside and wait in line.
Considering the ***** that was previously on my account, I am not happy with the quality of service.
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
28 Mar 2024, 12:09Good day Lourens
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply28 Mar 2024, 12:09
Official
Good day Lourens
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
's updateReviewer Update
28 Mar 2024, 12:19Kindly sort this out ASAP or else I will have to move my account to another bank. Your WhatsApp group doesn't help, I ask for an agent, still waiting. Neither is your social media person helpful.
's update28 Mar 2024, 12:19
Reviewer Update
Kindly sort this out ASAP or else I will have to move my account to another bank. Your WhatsApp group doesn't help, I ask for an agent, still waiting. Neither is your social media person helpful.
Capitec Bank's replyOfficial
28 Mar 2024, 13:05Good day Lourens
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply28 Mar 2024, 13:05
Official
Good day Lourens
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank