Bad customer service

I have banked with Capitec for a while and up until recently had to make one of the hardest decisions and that was to change banks which is what i was dreading because everything was so easy and convenient, i could do virtually everything from my app.

But this fealt like a failed relationship and i thought it was timr to part ways because i feel i was not getting the service i need.

- They could not (wouldnt) assist me with cancelling a debit order. - Because of this debit i fell behind one month in installments on my loan which i have never done before check my payment history - I made arrangements to pay the arrears and upon my first payment i made at the claremont branch i realised i withdrew too little cash and being a friday and the bank was closing early i told the lady in the branch i will deposit the rest at the atm. After withdrawing the money i went to three atms and all declined my deposits saying its full unable to accept cash. - I make my way to your ottery hyper branch and get the same message at their atms also, i then proceed into the branch and ask if i could deposit the money inside and they refuse, anyway i needed to get back to work so i left it. - The following month i pay more to cover the shortfall of the previous month. - The following month 3rd month into my payment arrangment i get a call to say i am 9000 i arrears, confused i ask why because i made a payment arrangment and im told ur arrangment was cancelled and you ow us. - No notifications no warnings just like that amd to top it off the call centre staff are so disrespectful they have no telephone etiquette. - So i make my way to your claremont branch again to try and sort this out, Mathew helped me and i gave the poor chap hell but apologised as its not his fault but the women he requested assitance from needs customer service training and me being a call centre manager will gladly assif with giving her some training, she lacks empathy and possesses no soft s****s, jumps down my throat no appology for the lack of service by both staff and technology and tells yah well theirs other means in which u could have made the payment, hello i took time off work to make the payment you people could not assist me i even went to ottery and got the same **** service.

And now my loan has gone from 17 months remaining to 22 and they could not explain why, and after my arrangement is done and paid my installment will be increased by 200 also no explination why, i just want to pay them and never deal with them again. Terrible experience