SM
Sibongile M
1 reviews | Active since Aug 2016
27 Jun 2019, 21:59
Bad customer service
I app**** for a credit card on the 19th of June 2019 at dobsonville branch, I was assisted by Baldwin Motsepe and he requested for confirmation of employment from my hr and they responded on the 20th. He called me on the 21st saying he hasn't received any response from our hr, I escalated the issue at work and it was confirmed that they responded, I called them to advise that he did respond, Godfrey answered the call and he said he'll tell Baldwin to call me back. To dati haven't received any response from capitec.
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
28 Jun 2019, 09:56I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply28 Jun 2019, 09:56
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
03 Jul 2019, 12:22As per our telephonic conversation, I trust that the matter has been handled to your satisfaction.
Kind regards
Complaint Management
Capitec Bank
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply03 Jul 2019, 12:22
Official
As per our telephonic conversation, I trust that the matter has been handled to your satisfaction.
Kind regards
Complaint Management
Capitec Bank
Kind regards
Complaint Management
Capitec Bank
SM
Sibongile M's updateReviewer Update
11 Jul 2019, 14:18Thank you to the branch consultant by the name of Teboho, he is the one who helped me with my application on the 08/07/2019,he was so professional and had patience with me. Even though it was a long and tedious process,however at the end it was worth it. His customer service s****s are the best.
SM
Sibongile M's update11 Jul 2019, 14:18
Reviewer Update
Thank you to the branch consultant by the name of Teboho, he is the one who helped me with my application on the 08/07/2019,he was so professional and had patience with me. Even though it was a long and tedious process,however at the end it was worth it. His customer service s****s are the best.