Bad customer service

I have been experiencing an issue with their mobile and internet banking since Saturday. I was trying to purchase airtime but the was something wrong with their system after multiple times trying to buy airtime decided to call their contact centre and then spoke to a who was so rude. Mind you I was not even aware the was an with their system. This lady instead of explaining she started shouting at me. Now today I have no electricity and still trying to buy electricity to no avail I am told to go to a Capitec bank. Not happy all with Capitec bank there is a reason why I register for mobile and internet banking I don’t have time to go to the bank.