Bad customer service

I cancelled an Uber ride on the 1st Jan however the payment is labelled under "uncleared transaction" I contacted Uber via the App and it cannot assist by providing a proof for Capitec to release my funds. I called the call center and was advised that I have to wait for 15 days then the money will credited to my account. I called in yesterday and I spoke to Dineo Letshoko and explained everything to her she could not assist instead she asked me to hold and I did just that for over 3min then Angel Zulu stepped in. Angel did not have my information, she did not even know who she was talking to and she wanted me to start from scratch after being on the line for +8 minutes.

Where is professionalism there? Cause when you step in to assist you have to be briefed in order to reduce the talk time with the client. At least have the clients name because I did answer the security questions correctly.

Now I have to wait God knows how long for the funds to be cleared because the consultants said 15 days however that's not correct because today is day 20.