1 reviews | Active since Oct 2016

30 Sept 2018, 22:26

BAD CUSTOMER SERVICE

I have a credit facility with them which I cannot access through the mobile app... I paid it in full 2days ago and the funds are unavailable... It says failed to retrieve credit balance... Called the call center and the lady I spoke advised that there is no problem on their side so I should try the atm... So I ask you what the problem is...

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Replies (1)
Capitec Bank
Capitec Bank's reply01 Oct 2018, 10:27
Official

I acknowledge your posting, and have referred it to Kadiatou Diallo for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank