Bad customer service

Good Day

I went into Capitec Claremont branch to do a cash deposit but was advised to do it at the atm to which I advised that it was an odd figure I need to deposit. The teller advised that she does not have change.What kind of bank does not have change?I was then advised that I can go outside & make change(I was on my lunch break,really).And this after I had to wait at least 10 minutes as teller was in the toilet.I've been to Cape Town & Vangate Mall branches & never had this problem before.Pathetic customer service received from Capitec Claremont.Never in all my life have I gone to a bank that doesn't have change.