Bad Customer Service

I went to Capitec branch in Constantia Kloof on Thursday 30th August 2018 to reverse a transaction that was over 40 days old and the consultant that was assisting me told me because of it being old my money would not reflect into my bank account immediately and that it would take 24 to 72 hours to reflect as per the normal transactions time frame between different banks. On Monday 03 September I then emailed the Capitec "client care" to follow up on this because my money was still not there, now on the Capitec website they tell you once you have emailed them they would acknowledge receipt via reference number (which I never got) and then contact you within 24 hours of you emailing them (this was never done either).

Yesterday 04 September I emailed them again as a follow up for them to only respond today that I should call them or go to the branch.

Capitec I have been a very loyal customer and I dont expect this kind of service, or should I say no service from you.

I am waiting for my money and make sure it is as soon as possible.