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Malissa-lynn May

1 reviews | Active since Dec 2015

20 Sept 2017, 10:18

Bad customer service

: I had a bad experience with Capitec. After many calls and emails even visiting the branch to sort my problem i have got back no feedback. This is really very bad customer service. Problem has been unresolved since January 2017 and every time i have been left with bank charges for returned debit orders.... For something that was not even requested by me....

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Replies (1)
Capitec Bank
Capitec Bank's reply20 Sept 2017, 14:10
Official

I acknowledge your posting, and have referred it to Syndora Smith for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank