BAD CUSTOMER SERVICE

On the 15.09.2017 I contacted your call center to get an information as to what is required to open an account for my daughter(minor).

A lady i spoke with advised i need to go to my nearest branch with my ID, Proof of res & my daughters birth certificate. I did exactly that on the 16.09.2017 went to Capitec in Wonderpark Mall, when i got there a very helpful gentleman at the reception asked for my documents which i gave to him, however he told me the Birth Certificate i have is not valid as it is not an Unabridged certificate therefore i wont be assisted.

I explained to the gentlemen that the birth certificate was issued in 2004 which the stupid law was nonexistence by then. I then asked to speak to the manager, who was not helpful at all he just said "unfortunately its the Fica law" he cannot assist further i must go to Home affairs & apply for an Unabridged certificate.

I'm highly pregnant i cannot be running around like a headless chicken just to open a STUPID ACCOUNT, For haven sake i bank with Capitec & i need my daughter to have an account as she stays in a Boarding school & she need this account so i can transfer funds to her with out going to do a deposit to a different bank.

I do understand that there are processes & procedures to be followed however Exceptions can be made .

I am so disappointed with how this matter was handled especially by a manager who showed no interest whatsoever to calm down the situation.

From my view this Law is Pathetic as not all minors were born during the time of unabridged birth certificates.

The Least Capitec would have done is to Educate their Staff to be specific when providing information to their customers & more communication must be pasted at the branches to avoid these unnecessary conflicts.

Thinking of closing the STUPID Account is the first thing on my mind.