Bad Customer Service

I had unknown transactions from my account and called Capitec to explain what is happening ,then lady only said maybe its because of online payments that i might have done before and she advice me to block my card as my card number will change from there. I got my refund from that i was happy with the service so I went to the bank to get a new card but it seemed like things just got worse with the new card , I got multiple online payments which I had no idea of at all purchase that i had no clue off because Im home at that time .I decided to go to Sunnypark Mall Capitec branch as i need to understanding why is my money continue to go missing just like that . I was assisted by Angela whom i explained everything to but she had nothing to tell or explain to me at least what to do or any advice to given on what step i should make so i decided to cancel my card because i cant afford such loss and no one cares to assist you any further ,that was so disappointing because my money was just taken and I should be just okay with the loss . To this day no further communication or whatsoever . Very sad indeed