Bad customer service

I've sent numerous emails to Budgets car rentals to send an email to Capitec *** to release a hold on my money, Capitec responded with below on 14 March and I still don't have the hold off my money.

This is getting ridiculous with very bad service.

Good day

Thank you for your enquiry at the Issuing Card Disputes department (Capitec Bank). An agent will respond to your enquiry within 3 business days.

Please provide the following reference in the subject line of all future correspondence: Incident# ***