Bad customer service

Capitec has blocked has decided to hold my funds in My Capitec Account.when i called capitec they said i have been implicated with *****.

They say i was involved in a WhatsApp Stockvel or pyramid scheme. I did explain the R2955 that i have recieved was a payment from a customer. They stated that the customer said we were plsying a stokvel. When i asked the customer, she said my Account was blocked because she has sent me money so my account was blocked because she is the one with the problem. Now i don't understand how that has got to do with me.

The person that i spoke to said the customer must call them to release my money. She went to the bank and they refused.

Bad customer service.