Bad customer service

Good day

R5000 was transferred into my account Number *** MK Puba - Identity number *** The amount of R2700 was put on hold immediately by the bank. I went to one of Branches in Silverton Pretoria to enquire about this transaction. I was help by one of your consultant by the name of Johanna contact number *** / 73 ,date was the 26 Feb 2021. She checked and log a call but not reference number was given out to me and no feedback either. She took my contact number but she never came back to me. Last week on the 2nd Feb 2021 I went to another branch in Festival mall Kempton park and i was help by the consultant by the name of Thabang. Thabang did the same of calling your help desk trying to find out the story and gave this refence Number ***2. Thabang also promised me to do the follow up and he called me the 3rd Feb 2021 but he told told they still investigating and he will keep me updated. Thabang never called again as he promised. Friday the 5th of Feb 2020 i decided to go to another branch trying to find out what is exactly happening with my money. The branch was at Centurion Mall , another consulted helped me again , she told there was a transaction that they investigating since 2005 but they cant find anything that might cause the holding up of my funds in my account. She told me that e mail was send through to one of your managers to release my funds so somebody will call me once they release my money. Sat the 6th no money was reflecting on my account i went back the centurion mall branch again.I was told the person that is responsible does not work on weekends but the e mail has been sent though to that person to release my money. The manager at centurion bank was also involved trying to assist the consultant , the manager came back to me and told me personably that the money will be released today ,because the person that is responsible for that does not work in weekends but surely the money will release into my account today.Ref number ***5

I m not happy will the overall terrible customer service that i currently getting from the Bank and i don't think its fair for any customer to treated like this. I was planning to take my account together will my debit orders to Capitec bank ,but this Terrible service that i m experiencing it makes to this think twice

Please help to resolve this bad the service that i m currently getting from Capitec bank. I need my money to released back to my account so that i can accesses it