Bad Customer Service

<p>I receive a call from capitec bank telling me that i qualify for a loan and that i can go to any branch or go online to apply for one. when i apply i get dicline. I contact there custermor care line and inform them about it and the lady said that i dont qualify and it is only for those who qualify and put the phone down. Is that the way Capitec deal with there customers complaints and if so then it will be the last that i will bank with them.</p>