1 reviews | Active since Apr 2017

19 Apr 2017, 15:12

Bad Customer service

<p>I went to capitec Bank in Middelburg Down Town the was no 1 at the door to assist me i pressed the button for deposit i waited for the sales lady to assist me at counter 1 while the sales person on counter 2 was busy with another customer,she eventually called my ticket but they dont even respond while i greeted them she just said how much u depositing?they were busy talking to each other..i hate it when im being assisted and they just having their own topics there...i felt so embarrassed when i greeted her and she just said how much u depositing?? Capitec must start having NPS</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply19 Apr 2017, 15:40
Official

I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank