1 reviews | Active since May 2016

04 Apr 2017, 13:51

Bad customer service

<p>Dear Capitec Bank</p> <p> </p> <p>i am a very annoyed client of yours and if something happens repeadetly i tend to react to it..</p> <p> </p> <p>last Month i took a Credit facility from Capitec Bank and last month when the debit went off my account,the amount was debited with R1.51 less and guess what after all hussles of contacting your call centers i was refered to the branch,now that is my time that i am worsting having to sort out problems that are not of my doing and i am busy at work to be moving up and down for stupid things like R1.51 centrs that i have in my account</p> <p> </p> <p>on the 31st of March same thing happened and i can not do any transfer on my side and yet again i contacted the call center and was refered to the branch,where on earth should i be getting time to travel to Capitec Bank and deposit this money when they left money in my bank account,i am not impressed ..first with your untrained call center personnel and secondly with the whole system,you cant be leaving money in my account and expect me to go to the branch and deposit money</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply04 Apr 2017, 15:46
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank