TM
Thomas M

1 reviews | Active since Apr 2012

07 Dec 2016, 13:01

Bad Customer Service

<p>Having been with the bank from 2005, i have never experienced such awful service at Capitec. </p> <p> </p> <p>I need to find out, why do you have chairs in your branches??? Another question is why did you implement the system where numbers given to the customers are called???</p> <p> </p> <p>Correct me if I am wrong, if get a number, i can sit and wait for my number to be called??? Or maybe i am wrong. Clarify this to me Mr Gerrie Fourie. </p> <p> </p> <p>They branch tellers told me i cannot sit while i wait for my number to be called???? Was this the plan when you came up with the system....</p> <p> </p> <p> </p>

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Replies (2)
Capitec Bank
Capitec Bank's reply07 Dec 2016, 14:54
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply09 Dec 2016, 15:01
Official

Good day
As discussed telephonically, I trust that your issue is now resolved.
Pheliwe Baartman
Complaint Management
Capitec Bank