Bad customer service

<p>My name is Nkululeko Nyembe ID ( ********** 915089).I am currently under-debt review, but it happened that my account was debited...and the transection went of as a scheduled transfer instead of a debited amount. Capitec bank tellers all run away and say i must wait for 3 days for the issue to be resolved. The manager (Andrew) at Germiston mall branch is totally clueless of what to do, and along with her stuff members (Thembi), so the excuse they use the system crashed out reason they cant look into my account/ case. They all fail to even provide me with a reference number...i really dont know what to do now as i am totally inconvinienced by the level of incompetence. I want to reverse the amount but they are not being helpfull. what can i do now?</p>