BAD CUSTOMER SERVICE

<p>I have required a letter stating that a loan account have been paid in full and is closed or cancelled. i have been strugling with capitec customer care since last week Wednesday 21 September 2016. I have been at one of capitec`s branches 3 times already and i still do not have the sufficient letter. I need this letter as I have app**** for a home loan at another bank and if I do not obtain this letter in time I will not be granted the home loan and I will lose the house that I have app**** for. I feel that the branche staff are doing what they can to assist but the letter that can only be provided by another department of the bank, do not care to assist to sort out my problem.</p>