Bad customer service

<p>i logged a query on 15-07-2016.</p> <p>I purchased Vodacom airtime twice, i was debited for the airtime but the airtime was never loaded.</p> <p>I called and spoke to emma who did not seem to care at all, Ref: ********** 8.</p> <p>She told me she will investigate the query and get back to me, i asked for a supervisor call back, i did not receive any feedback till now.</p> <p>I sent a email and i was told i owed R25 for the card meanwhile i was billed R89 in the month of July for the service and no one called me like i asked, whenever i call for the manager, he is always in meeting.</p> <p>i want feedback on i will take this up with my lawyer.</p> <p>I want the manager to call me urgently.</p> <p>I am highly ****ed off.</p>