1 reviews | Active since Jul 2016

06 Jul 2016, 12:12

Bad Customer service

<p>I was at capitec Rosebnk, as a customer who needed help but the consultants I got where very ridiculous, n ddnt help me at all. While the other 1 was busy with her phone all she kept saying was I don't know I know... Plz give ur consultants proper training, cause really ull loose good n loyal customers. </p>

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Replies (1)
Capitec Bank
Capitec Bank's reply06 Jul 2016, 15:23
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Please accept our apologies for the poor service experience you had!

Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank