Bad Customer Service

Wednesday afternoon, I went to the bank to update my RICA status as per sms request, I went to the Southgate branch 201, next to the food court entrance, i met the lady by the kiosk (forgot to take her name), she told me she is the gate keeper, she is the one that checks and verifies if all documents are in order, i had just printed an original statement and got it stamped from MTN shop on the same floor, she told me that the statement is invalid, i have to bring a posted one, i informed her that all my statements are emailed, i asked if i can email a copy to them, she said the branch does not have email access, she told me visit the internet cafe, i asked why should i spend so much to validate myself, I had to leave and try the next branch.