Bad customer service

Good day I called in today using the *** number it literally took me to speak to 5 agents regarding the unresolved transaction that went off my account yet none of the 5 could assist me by the time I spke to the 3th agent my airtime ran out the 4th guy was arguing with me questioning my employment history for verification purposes in which I registered this card when I was still on high school .. the 5th agent said she could assist because I failed the verification check like I understand you have to check if it is the correct member but all this procedures still nothing is resolved what is the purpose of a customer care line if you can’t even resolve **** now I have to go all the way to the branch to solve the matter. Very unhappy with your service especially your agents ...Imagine calling in and speaking to 5 different agents and going through the same process just to get nothing resolved omg that’s very bad ...