BAD CUSTOMER SERVCE, INCONVENINCE AND INCONSIDREATE BANK

To whom it may concern

I AM NOT SURE WHETHER WHOEVER MENTIONED "CONVENEINCE" knows or rather understands WHAT THAT THE WORD MEANS

I GOT ****** PAST SATURDAY AND LOST MY PHONE THAT HAD MY BANKING APP ON!

I DOWNLOADED THE APP ON A DIFFERENT PHONE AND WAS GIVEN FALSE INFORMATION.. ONE PROVIDED ME WITH MY ACCOUNT NO. AS I DIDNT HAVE MY CARD WITH ME!!!

AFTER IVE DOWNLOADED THE APP I TRIED ENTERING MY ACCOUNT NO. TO NO SUCCESS.

IVE SPOKE TO ABOUT 3 AGENTS '

ONE AGENT WAS VERY RUDE TO ME, AND TOLD ME I HAD TO GO TO THE BRANCH WHIC FOR ME AT THIS TIME IM STRANDED AND NEED TO HAVE ACCESS ON MY ACCOUNT.

I THEN ASKED TO SPEAK TO A SUP. THAT IDIOT TOLD ME THERE WAS NO SUP.

I CALLED AGAIN AND GOT DISCONNECTED.

ANOTHER ;SUPERVISOR' WHICH I DIDNT GET HER CORRECTE NAME AND WANT ACTION TO BE TAKEN AGAINST HER DID NOT ASSIST ME BUT WAS VERY RUDE WHEN I REQUESTED TO SPEAK TO ANOTHER SUPERVISER.

NOW WITH ALL MY DETAILS ON FILR AND ALL THAT IVE LOST I STILL NEED TO GO TO A BRANCH TO ACCESS FUNDS, FUNDS THAT ARE I NEED TO ACES INORDER TO GO TO A BRANCH, YET WE ARE TOLD CAPITEC DOWNLOAD THE APP FOR CONVENIVCE BUT WE GET **** SERVICES

THE CAPE TOWN NO. THAT CALLED ME BACK IS *** AT 2;12 AM I NEED YOU TO RETRIVE THAT CALL.

I AM LOOKING FORWARD TO A VALID AND QUICK RESPONSE