BAD customer help when called ***

The people do not know there work. I can not log into the internet banking. The person who "try" to help me could only tel me to log in with my account number, and that is what I did. She could not help me as she did not know why nor did she try to help, she did not asked my account number - she only said that I have to log in with my account number. This is no help, I can not believe she get paid for the work she do. This is not the first time, this is bad banking !!! No ref number as she forward the call, nobody answer and the line was cut.