Bad customer experience. Waste of time

Last week I visited Capitec to apply for a credit card. They could not help. Told me I don't qualify, which was absolute nonsense. After a complaint they came back to me to tell me that it was a system issue and I must go back to the bank. I returned today, Saturday. The system was now working and they could assist. The consultant then mentioned that if they could not get hold of my HR department today they could not assist me. Which companies HR department works on a Saturday? Not even Capitec's. Note to All: So you cannot apply for a credit card at Capitec on a Saturday. No one tells you this and its not on the website. So i returned once again for nothing. The manager at Cresta would not come an address the issue, they sent the consultant back to me to inform me that they cannot help me. With an experience like this, I would rather pay more for a credit card elsewhere. Thanks for this Capitec, would have probably experienced way more friction further down the road if they cannot even get this right. Customer complaints has no influence on the branch, they cannot help you as the branch cannot see their reference numbers. Consultant said they on a different system and there is nothing he can do about it. Useless, Waste of time, bad customer experience. Nice going Capitec.