Bad Customer experience

My Late Dad passed on in January ( may his soul continue resting in peace). So as procedure my Mom went to all banks to close his accounts. Every other bank assisted effectively besides CAPITEC My Mom has been to the Protea Glen branch more than 4 times now and each time she is assisted by a different consultant who always promises to give her feedback. They always request the very same documents that she submits, promise to do follow-ups but they never do On the last visit on the 10th of May 2024 she even spoke to the Manager who took down her details and reassured her that he would personally contact her to this day nothing as been said no contact has been made I know this because she is always accompanied by me.

She still has her mourning clothes and can't keep on going up and down to that Branch