Bad Customer Experience

I am an unhappy Capitec client with the very bad experience I have received from Capitec, Last week I was supposed to receive the funds from Road Accident Fund via Capitec Bank, so last week Sunday on the 12th of April to check if my fund are showing on my account, so only to find that it's not showing. So the consultant contacted the call centre, only to find that the fund are showing on their side, so after we left the bank few minutes later someone from the call contacted me, to say that someone will contact me to ask Security question. On Monday the 13th of April I started receiving calls for Security Question,than I answered all of them, but no one informed me that I have answered one incorrectly, so they told me that I must wait 24 hours after answering questions, to go to the bank to unfreeze my account because it's is frozen, so Yesterday Morning I contacted them the call centre since the 24 hours was over, i was informed that only 2hours is left for the 24hours to end, it's was around about 9 I went to westwood mall, to wait for that 2hours near the Capitec Bank branch. Around 10o'clock i called the call centre again I was told to download the App, I received a message via app for verification, than after I was to inside the bank to unfreeze my account only to find my account was not frozen, and there was no fund in my account, so when we ask Indian guy in the Westwood branch, he refused to contact the call centre on my behalf to verify my story, regarding my frozen account, and that I have been in with their call centre all along, so I decided to contact the call centre again only to find that there was one security question I did not answer correctly,after I have calling several time and no one had pick up that, But I have spoken to Nkululeko Mzimela who was very much willing to assist me , but my problem is I'm still waiting for the fund to reflect on my account after I have submitted the document that was needed, and my 24 hours is over, I'm so tired of waiting, I need to go to Eastern Cape to bury a relative this weekend, and you my last hope.

Regards Anelisiwe Vangile