Bad customer experience

I have been trying so hard to come to terms of dealing with what happen to me as a loyal capitec bank client , last month i made a mistake of sending a money to an incorrect number R3000.00 . i was taken from pillar to post just to solve the genuine honest mistake that anybody can do you guys made me feel like i am a ******** with my own bank that i trust so much , i have servings , getting paid via you guys also have a loan that am paying perfectly fine . as up to now i am so hurt , lost trust , comfort ability with the money that am working so hard for . so am thinking of taking all of my servings and what ever i have with you to another competitive bank that i will trust at any circumstance i may come across with and has a good service .what has deeply hurts me mostly is that my daughter did not wright her 3rd term exams because i could not pay her school fees . will make time and visit my nearst branch to close my account .