MM
Michael Mundon-Hooper
1 reviews | Active since Nov 2022
15 Nov 2022, 15:01
Bad customer care/No international assistance
I have a Capitec savings account which I havent used in a while which has money in it. I am currently travelling and need to access the funds in my account only to find out that my account is no longer active. I have been sending emails to their customer care email adress and never get any response other than an automated response saying that they will get back to me which never happens. They have a phone number to call for international queries which never gets answered. I have been trying now for two days and all I do is hold for an operator while I pay international call charges while I wait. It has already cost me 70 dollars today and still no answer.
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Replies (4)
Capitec Bank's replyOfficial
15 Nov 2022, 15:06Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's reply15 Nov 2022, 15:06
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
MM
Michael Mundon-Hooper's updateReviewer Update
15 Nov 2022, 16:02Hi, thanks for the response. I have spoken to someone from Capitec and apparently my account status is dormant because I haven't used it. It is a savings account with money in it how can it go dormant. All the operator said to me was that I need to go into a branch to sort it out. I don't know how many times I explained that I am not in the country. I have asked for a manager to phone me back as this is unacceptable.
MM
Michael Mundon-Hooper's update15 Nov 2022, 16:02
Reviewer Update
Hi, thanks for the response. I have spoken to someone from Capitec and apparently my account status is dormant because I haven't used it. It is a savings account with money in it how can it go dormant. All the operator said to me was that I need to go into a branch to sort it out. I don't know how many times I explained that I am not in the country. I have asked for a manager to phone me back as this is unacceptable.
MM
Michael Mundon-Hooper's updateReviewer Update
16 Nov 2022, 02:40 Thank you someone contacted me from Capitec. My internet banking is now working but my ATM card is not. When I check my cards on internet banking it comes up with an error - (***) please get someone to contact me again.
A server error was encountered. If the problem persists call Client Care on ***. (***)
A server error was encountered. If the problem persists call Client Care on ***. (***)
MM
Michael Mundon-Hooper's update16 Nov 2022, 02:40
Reviewer Update
Thank you someone contacted me from Capitec. My internet banking is now working but my ATM card is not. When I check my cards on internet banking it comes up with an error - (***) please get someone to contact me again.
A server error was encountered. If the problem persists call Client Care on ***. (***)
A server error was encountered. If the problem persists call Client Care on ***. (***)
MM
Michael Mundon-Hooper's updateReviewer Update
16 Nov 2022, 04:23Thank you all is working now.
MM
Michael Mundon-Hooper's update16 Nov 2022, 04:23
Reviewer Update
Thank you all is working now.