Bad customer care by capitec bank

<div> I was retrentreched and capitec said they can't pay it then I made arrangement on how to pay on Thursday 28 my money was debited on the 29th I went to the branch to reverse the money later on saw the money was not in my account I went back to the branch to ask what's wrong they told me the errors are high I should wait 24 hours I asked them y I wasn't made aware of this claims no one could answer me I waited 24 hours the following day Saturday I went bank to the branch they told me they are reversing it I should get it within an hour still the is nothing in my account I want to know what should be done to get helped cos it's 4days now

I don't have money I can't buy food I can't buy electricity my kids are staving </div>