Bad communication and support

Once again, more or less the same time of the year, my online purchases have been disabled. I have not received any notifications form Capitec why or that it has been done. This is normally a problem, that the online purchase limit has been reset to 0, and unless you are prepared to use the mobile app (I use a ****le for security reasons), you are unable to change this. No calls to support, Whatapp or the branch can assist. I sat at the branch, where 20 people were assisted in the time they could not assist me, being told it is available on the web login, where i logged in with the staff to show it is not available, treated as an idiot - i am in the it industry and as i said - this is a reset which people who use ****les - are experiencing. I am looking at changing banks. I have always been happy with Capitec. But no communications when you do reset this? or the bad support- you get on ALL channels - is very frustrating. I was told to wait two to three days to see if it has been fixed? Really? The bank makes changes, do not notify me, and then???