RF
Ruby F

1 reviews | Active since Jun 2012

04 Jun 2025, 18:38

Bad communication

Good day. I tried drawing money three times yesterday at Absa ban k at the Garden City Hospital to pay for my Moms bill. I was charged R10.00 a time for the three transactions total of R30.00. I was never told that when I do try and draw my money I will be charged at a different bank per transaction if I maxed my limit, if I was told I wouldn't have even tried three times using different amounts. I wasn't charged for a transaction like this at my previous bank when you maxed your withdrawal you will be charged. I am very disappointed for this and unhappy about the service. At my previous bank it will just say you maxed your withdrawal for the day and that was it.

0
Replies (1)
Capitec Bank
Capitec Bank's reply04 Jun 2025, 20:36
Official
Hi Ruby, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.