BAD COMMUNICATION

ON 27 NOV 15 CAPITEC BANK DEDUCTED THE FULL AMOUNT FOR THE MULTI LOAN AND ON 28 NOV 15 I RELOADED THE LOAN AGAIN. ON 4 DEC 15 THE BANK SEND ME A SMS THAT MY ACCOUNT IS IN ARREARS. I PHONED HEAD OFFICE AND THEY CONFIRMED THAT THEY MADE A MISTAKE AND WILL RECTIFY IT IMMEDIATELY. ON 21 DEC 15 THEY DEDUCTED THE FULL AMOUNT AGAIN AND SMS SAID THAT I CAN ACCESS THE MULTI LOAN AGAIN. I WENT TO THE BANK AND WAS TRYING TO ACCESS MY MULTI LOAN AND IT WAS EXPIRED. THE BANK SAID I MUST JUST REAPPLY AGAIN FOR THE CREDIT FACILITY WHICH I DID AND WAS DECLINED. SO I AM MISSING R1600 BECAUSE OF THIS. HOW CAN A BANK JUST TAKE AWAY SOMETHING THAT A PERSON RELIES ON AND THAT BEFORE CHRISTMAS. I HAVE NEVER BEEN SO HUMILIATED IN MY LIFE. THANKS TO CAPITEC I AM SITTING WITHOUT MONEY UNTILL END OF JANUARY 2016.