Bad client service from Capitec Bank

Worst client service! Got a deduction on my credit card and phoned the bank to enquire. Was put though to 4 client service personnel that could not help me or know what was wrong or why is there a deduction. First call nr is ***7. After a week no response 3 March 2021. I then went to a branch and there after an hour informed me there is nothing done on the call. A new call was logged ***1. It is now 24/03/2021.. NO RESPONSE!!!! Called and no response on why was the amount deducted as an adjustment of R2478,30.