Bad client service at capitec Bank blaawvillage. Pretoria north. Unexceptable behavior from staff and manager

I walked into capitec pretoria north at blaawvillage at 11h45 to deposit my son's monthly coins. I followed the machines exact instructions, as it's not my first time depositing coins. I do this every month end for my son. The short African female whom was at the door by the ticket issue assisted me as I called her saying the machine has not counted my coins.

This African lady was slow and not friendly at all. She made me take out my coins, asking me which coins belong to me in the pilled up heep. As if I have my name on my coins. Then when the issue could not be resolved, she asked me am I sure that's my coins. I just got fed up and frustrated.

She went to get a key to open and found out the machine is stuck along side with other coins. It was jamed / pulled up.

She then called a manager she mentioned to be moosa, a African male. Not so friend either. None of them to me had any customer care skills. I am not happy at all with this.

This is totally unexceptable. People like them don't deserve to be assisting or working with people at all.

I walked out at 12h15

Sue