Bad Client Service

<p>When visiting Capitec Jakaranda branch on Sunday to open a bank account, my daughter was asked by the Bank Employee that is suppose to assist, why does she not rather go to FNB / Standard Bank or ABSA to open her account?</p> <p>Then when we said no, we want an Capitec account, he had an attitude, but eventually allowed us to see an consultant.</p> <p>Well, then the service went from bad to worse. I have been an client of theirs since 2012. When asking my daughter to supply proof of residence, which we then used our Utility Bill, she was told that she can not use it, as her initials does not appear on the account!! REALLY!!!! she is only 18 and is currently still in school and living with us,her parents.</p> <p>Then she was told by the branch manager she can email her Standard Bank statement to them reflecting her residential address to them. TWO (2) HOURS later waiting to be helped, was told, sorry but they can not receive any emails from outside. REALLY!!!!!!!</p> <p>Do you want to tell me the Branch Manager is not aware of this?????????</p> <p> </p> <p>Needless to say, waisting the entire Sunday morning from 10h30 until 12h00 we walked out not being helped . Really, clearly Capitec Bank has enough clients and is not interested in helping any more potential clients.</p>