Bad client service

Yesterday I app**** for the loan with Zoe who was the consultant .She. then submitted my application to Peter who is the manager at Liberty Mall Capitec branch .He came to me and said he is not happy with my bank statement .I asked him how he said that the ending of the bank statement .I said Im not fami**** with bank terminology .He continued said he cannot help me bcause schools are closed no where to confirm my employment .I told him my HR offices are not closed .He said I must ask my principal to write a cornfirmation letter.I told what if he is not around .Hesaid he very sorry .I was very hurt and started to hesitate this bank .