Bad client service

I visited the Fleurdal Mall branch. On entering the guy at the door did not even greet me properly, immediately asking me where my mask is. I've pointed out to him my chin shield. He refuses to acknowledge it and refused me to enter the bank. I've entered on my own and seated myself at the reception waiting for somebody to assist me. After more than 10 minutes waiting I asked one of the cashiers if they are going to attend to me. The answer was no because I'm not wearing a cloth mask. They are not acknowledge the chin shield. I was so upset about their behaviour and even hace the decency to try to help me and inform that next time I must definately wear the mask as their protokols. This is not acceptable behaviour to a client and the rudeness therewith was very imidating and absolute rude!