Bad client experience.

I am continuing to have a very bad experience about banking with capitec Bank. Today I am trying to activate my online banking access and I could not proceed with my transaction that I have intended to do because I am being told that system has been updated and there's could be nothing that can be done without me having to wait 24 hours. That made me very upset disappointed and angry because as a client I should have been notified about such changes so that I can prepared accordingly, I feel that this banking is not doing what has been promised 'simplicity' and putting client in control. So today I have realised that this is a false adverti*****t. I am not notified about changes that affect me as a client.