Bad Castomer Service

I am a paying customer I don't deserve such treatment. I was so disappointed at capitec bank in Durban opposite workshop I went there for card replacement I was in a hurry it was not busy I waited there while the consultant in front of me was sitting doing nothing i even gave him a look but what he did Instead of helping me he called the next number the guy who just came in I was sad I went to him and told him I was here for so long this guy came now he refused to help me he said he called my number I told him I didn't hear and I was just here he could've called me but still he refused he shouted at me and told me to go get another number while I was still sitting in shock I couldn't believe what he was doing he then started helping the next guy I was so disappointed I went back to take the second ticket as I was going back he made fun of me in front of onether castomer I could hear them laughing I was so angry this consultant name is Clifton and the one who gave me the ticket is staphanie. After they did all that they gave me a debit instead of a credit card when I told them I was using credit card in fact I needed a credit card they told me they will give me 2 cards and charge me twice I ended going home with the debit card I did not ask for in fact I don't necessarily need it but I couldn't pay for their mistakes