Bad capitec bank

Am very disappointed by capitec Bank at this difficult time. I went to the branch to replace my debit card, since it expires on May. They told me they can't replace card for me, that's they're lock down rules. OK I called the customer care service, they told me they same, and how I won't be able to withdraw or swip at any store. I have money in the bank but I don't have an access to it, because of choosing the wrong bank to bank with.