PM
Phaswana M
1 reviews | Active since Sept 2019
23 Sept 2019, 14:40
Bad business
Hi
I got bought airtime with my banking App two weeks ago in the amount of R530 ,the money went off my account buy the airtime wasnt loaded the next morning I called Capitec and they said the money would be in my account in 24hours the weekend went past and I went to the branch the next week. I was told they are I investigating and will credit my account. It's the third week now and still no money in my account or any feedback.
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Replies (2)
Capitec Bank's replyOfficial
25 Sept 2019, 10:10I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply25 Sept 2019, 10:10
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
06 Nov 2019, 12:32Good day
As discussed, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply06 Nov 2019, 12:32
Official
Good day
As discussed, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank